{
  "schema_version": "1.0",
  "id": "refunds",
  "title": "Refunds",
  "summary": "Refund eligibility and status recovery.",
  "sections": {
    "normally_appropriate": [
      "duplicate charge",
      "technical infrastructure failure",
      "paid job that cannot be processed",
      "system failure preventing service"
    ],
    "not_automatic": [
      "unverifiable verdict",
      "customer disagreement",
      "claim contradicted",
      "unsupported claim",
      "dissatisfaction with factual outcome"
    ],
    "states": [
      "refund_pending",
      "refund_retrying",
      "refunded",
      "refund_failed_manual_review"
    ],
    "status_endpoint": "/v1/refunds/{refund_id}"
  },
  "version": "2026-08-v6",
  "effective_at": "2026-08-10T00:00:00Z",
  "content_hash": "sha256:464b2f5e0a8dc6f59e1b3fd42a83ba432e3d35a5818d4f1050b0986c33207dad"
}